Challenges in General Practice during initial COVID 19 response

This study involved a national online survey of Australian GPs and was conducted in April and May 2020, with 572 respondents. We found that the response to the COVID-19 pandemic in Australia has resulted in major changes to general practice business models. Most practices have experienced increased workload and reduced income.

Australian general practices have undertaken major innovation and realignment to respond to staff safety and patient care challenges during the COVID-19 pandemic. Increased administration, reduced billable time, managing staffing and pivoting to telehealth service provision have negatively affected practice viability. Major sources of information for general practice are primary care–specific, but many practices turn to colleagues for support and resources.

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